Legal Notice and Privacy

INTRODUCTION :

Phoenix Technologies is a company specializing in the marketing and distribution of technological products and office and gaming accessories , including, among others, computer and gaming chairs, ergonomic furniture, peripherals, computer components, and accessories related to digital work and leisure environments . The company offers these products through its online platform, providing solutions focused on the comfort, performance, and satisfaction of both individual and business customers. (hereinafter, the “Services” / the “Products”), are available to interested parties through its domain name: www.phoenixtechnologies.es 

Phoenix informs you that accessing or using this website in any way implies acceptance of all the provisions of this Legal Notice. Phoenix reserves the right to modify this Notice at any time. Therefore, it is the responsibility of each user to read the Legal Notice in effect each time they access this website. If a user does not agree with any of the conditions set forth herein, they should refrain from using this website.

Through the Phoenix website, users are provided access to various content and services related to the marketing and distribution of technology products and office and gaming accessories, including, but not limited to, computer and gaming chairs, ergonomic furniture, peripherals, computer components, and accessories related to all types of digital work and leisure environments. The website also provides information about our company and allows us to respond to your inquiries regarding our services. Access to the website is free. However, the use of certain business IT consulting services, etc., may require prior authentication through the entry of a username and password, acceptance of the terms and conditions, and payment of the indicated fees.

1. Purpose (Legal basis of processing)

The personal data that you provide us will be used for the following purposes:

  1. Provide the internal registration service and related services, due to prior requirements to the stipulation of commercial contracts, for their execution and to protect the credit positions (supplier/customer) derived from it (execution of the contract between the parties)
  2. Due to requirements of an operational nature, administrative and documentary management, including communications via email of order forms, delivery notes, RMA, external technical services, commercial invoices (all to comply with the obligations established in current legislation, in particular in commercial and tax matters)
  3. Consent to access and navigation of the sites, compile anonymous statistics on their use, control their operation and check possible responsibilities in the event of illegal acts (legitimate interest of Phoenix Technologies Spain CES SL)
  4. Develop marketing activities, commercial and commercial information, advertising and promotional activities (sending newsletters and advertising material through messaging applications, telephone, SMS, email, postal mail, messaging or any communication) by Phoenix Technologies Spain CES SL

Collecting data for the contractual purposes of points a), b) and c) is MANDATORY AND NECESSARY, so much so that its absence will prevent continuing with the commercial purchase-sale contract and the provision of services.

For the marketing purposes of point d), your consent will be requested, without prejudice to the right of revocation at any time. In this sense, you must mark Yes or No according to the cases in the boxes that appear to the left of the purposes.

2. Data communication/Data transfer to third parties

The personal data collected may be communicated, BY LEGAL OBLIGATION, and according to their specific competence, to public administrations for the performance of their institutional functions, to banking entities, to subjects with whom Phoenix Technologies Spain CES SL has relations for repairs, to subjects specialized in the management of information systems and/or payment systems, to subjects that provide goods or services offered by Phoenix Technologies Spain CES SL, to Manufacturers and/or suppliers with whom Phoenix Technologies Spain CES SL has a relationship, to subjects that carry out transportation or shipping activities, to subjects that Phoenix Technologies Spain CES SL employs for promotional, advertising, marketing and communication activities, to insurance and financial companies, to law firms and consultants, to subjects in charge of accounting or auditing of Phoenix Technologies Spain CES SL and public authorities for law enforcement. Under no circumstances will personal data be disseminated by Phoenix Technologies Spain CES SL

Financing

The user accepts that all their personal data will be fully transferred to Aplazame from the moment the user has initiated the contracting of the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties that have to access the files for the successful completion of the contract.

3. Processing of personal data

The processing of your personal data will consist, in addition to its collection, of its registration, custody, modification, communication and cancellation in an automated or semi-automated manner and its conservation will be in paper and/or electronic format. The personal data processed by Phoenix Technologies Spain CES SL are subject to appropriate security measures that ensure your protection: User identification and authentication; logical and physical access control; management, disposal and reuse of media; data backup and recovery; management of security breach incidents, strictly necessary to fulfill the purposes mentioned in point 1. For the purposes described in points a) and b), your data will be kept for the time provided by law. For the purpose described in point c) the data will be kept for 2 years. And in the case of the purpose of point d) the data will be kept until the consent is revoked or the contractual relationship is interrupted.

4. Rights of the interested party in relation to the processing of their personal data

In accordance with the provisions of article 13 of RGPD 2016/679, we remind you that you have the right to request access to your personal data, rectification, cancellation (when applicable) or limitation of its processing. You also have the right to revoke the authorization to process the data for which you have given your consent, as well as the right to file a claim with the Supervisory Authority for the protection of personal data.

All rights described above can be exercised by sending an email to the address: protecciondedatos@phoenixtechnologies.es

The owner of the treatment is Phoenix Technologies Spain CES SL, in the person of the legal representative, in force at all times, with legal headquarters in , registered in the Mercantile Registry of Granada in Volume 1251, Folio 1, Sheet GR-31817, Entry 1 .

Phoenix Technologies Spain CES SL is always accessible for any clarification at the email address protecciondedatos@phoenixtechnologies.es

The data protection officer of Phoenix Technologies Spain CES SL is always accessible at the address: dpd@phoenixtechnologies.es

2. Intellectual Property

The source code, graphic designs, logos, images of our services/products, infographics, photographs, videos, animations, software, texts, as well as the information and content contained on this website are protected by Spanish intellectual and industrial property laws in favor of Phoenix. The reproduction and/or publication, in whole or in part, of this website, its processing, distribution, dissemination, modification, transformation, or decompilation, as well as any other rights legally recognized to its owner, are prohibited without the prior written permission of Phoenix. Users may use the material appearing on this website solely and exclusively for their personal and private use. Its use for commercial purposes or to engage in illegal activities is strictly prohibited. All intellectual property rights are expressly reserved by Phoenix®.

Phoenix will ensure compliance with the aforementioned conditions and the proper use of the content presented on its web pages, exercising all corresponding civil and criminal actions in the event of infringement or breach of these rights by the user. Phoenix owns the elements that comprise the graphic design of its website, including menus, navigation buttons, HTML code, texts, images, textures, graphics, and any other website content, or, in any case, has the corresponding authorization for the use of said elements. It is also prohibited to remove, circumvent, or manipulate the copyright and other identifying information regarding Phoenix's rights, as well as the technical protection devices or any other information mechanisms on the website.

3. Protection of personal data

Phoenix, as the data controller of the User's personal data, informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the recent Organic Law 3/2018 of 5 December (LOPD-GDD) on the protection of personal data and Guarantee of Digital Rights .

Phoenix , in compliance with Articles 37 et seq. of Regulation (EU) 2016/679 of 27 April 2016 (GDPR), has a Data Protection Officer officially appointed before the Supervisory Authority ( www.aepd.es ) and whose contact details are provided below:

The fields in any of the forms, present or future, for Contact/Registration, data collection to respond to information requests, training course registration, or similar activities, CV submission, or analogous actions, that are marked (*)/required, are strictly necessary to provide you with the requested business guidance service, respond to your inquiry about our services, technological products, and office and gaming accessories, including, among others, computer and gaming chairs, ergonomic furniture, peripherals, computer components, and accessories related to digital work and leisure environments. Providing data in the remaining fields is voluntary. Failure to complete or partially complete the personal data requested in the required fields may prevent Phoenix from responding to your information request, considering your application for any of the company's open recruitment processes, or managing and coordinating contracted training courses offered on the Phoenix website. The data obtained will be incorporated, depending on its purpose, into the Internal Processing Activities Register (Article 30 of Regulation (EU) 2016/679 of 27 April 2016). The Processing Activities Register is available to the Supervisory Authority.

4. Various

A. Phoenix uses cookies to help optimize your visit. By continuing to browse this website, you agree to their use, as indicated in the notice displayed on the site. Cookies are small files that our computer sends to yours, but they do not provide us with any information about your name or any other personal data. When you browse Phoenix's web pages, the server hosting the site automatically recognizes your computer's IP address, the date and time you start and end your visit, as well as information about the different sections you viewed. However, in the link regardingInformation on Cookie Use The use of cookies by Phoenix on the website is regulated and reported, with the website owner committing to notify the User in advance so that they accept the use of cookies, as well as providing information about them and the procedure to disable them.

B.- Phoenix may modify, without prior notice, the information contained on its website, as well as its configuration and presentation.

C. Phoenix hereby undertakes NOT TO ENGAGE IN DECEPTIVE ADVERTISING. Therefore, formal or numerical errors that may be found throughout the content of the various sections of the Phoenix website, resulting from incomplete or defective maintenance and/or updating of the information contained in these sections, will not be considered deceptive advertising. Phoenix, in accordance with the provisions of this section, undertakes to correct such errors as soon as it becomes aware of them.

Phoenix may, at any time and without prior notice, make modifications and updates to the information contained on its website, or to its configuration or presentation. Phoenix makes every effort to ensure that the information provided through its website is clear, understandable, and appropriate, as well as to avoid errors to the extent possible and, where applicable, correct or update them. However, Phoenix cannot guarantee the absence of errors or that the information will be permanently up to date.

D. Phoenix undertakes NOT TO SEND COMMERCIAL COMMUNICATIONS WITHOUT IDENTIFYING THEM AS SUCH, in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce. For these purposes, any information sent TO Phoenix's CUSTOMERS will not be considered a commercial communication, provided that its purpose is to maintain the existing contractual relationship between the customer and Phoenix, as well as to carry out the tasks of providing information for the requested business guidance service, and to respond to their request regarding our technological products and office and gaming accessories , including, among others, computer and gaming chairs, ergonomic furniture, peripherals, computer components, and accessories related to digital work and leisure environments .

E.- Phoenix is ​​not responsible for the breach of any applicable rule that the user may incur in accessing this website and/or in using the information contained therein.

F. Phoenix shall not be liable for any damages, of any nature whatsoever, arising from the use of the information and materials contained on this website and the programs it incorporates. Links and hypertext that allow users to access services offered by third parties through this website are not owned or controlled by Phoenix, which shall not be liable under any circumstances for damages of any kind that may arise, including but not limited to errors or omissions in the content, unavailability of the portal, or the transmission of viruses or malicious or harmful programs in the content, despite having taken all necessary technological measures to prevent it.

G. Phoenix is ​​not responsible for the illegitimate use that third parties may make of brand names, product names, varieties, or trademarks that, while not owned by Phoenix, appear on this website. Nor is it responsible for the integrity, accuracy, or legality of the content of links to websites that may be accessed from this website. Phoenix reserves the right to take any legal action it deems appropriate arising from any unlawful use by third parties of the content on its website.

H.- In short, the User is solely responsible for the use he/she makes of the services, content, links and hypertext included on this website.

I. - DURATION AND TERMINATION: The provision of the Portal service and other Services is, in principle, for an indefinite period. However, Phoenix is ​​authorized to terminate or suspend the provision of the requested business guidance service, and to address your request regarding our services, technological products, and office and gaming accessories , including, among others, computer and gaming chairs, ergonomic furniture, peripherals, computer components, and accessories related to digital work and leisure environments , without prejudice to any provisions to the contrary in the corresponding Specific Terms and Conditions of the contract. When reasonably possible, Phoenix will provide prior notice of the termination or suspension of the Portal service and other training Services.

J.- RESPONSIBILITY, ACCESS AND STAY ON THE WEB

Users are fully responsible for their conduct when accessing information on the Web, while browsing it, as well as after having accessed it.

As a consequence of the above, Users are solely responsible to Phoenix for:

  1. The consequences that may arise from using any content on the Web, whether created by Phoenix or not and published officially or not under its name, for illicit purposes or effects contrary to this Legal Notice.
  2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the Website or its services or prevent the normal enjoyment of other Users.

Phoenix reserves the right to update the website content as it deems appropriate, as well as to remove, limit or prevent access to it, temporarily or permanently, and to deny access to the Website to Users who misuse the content and/or fail to comply with any of the conditions that appear in this Legal Notice.

Phoenix states that it does not guarantee:

  1. That access to the Website and/or to linked Websites is interrupted or contains an error.
  2. That the content that Users access through the Website does not contain any errors, computer viruses or other elements in the content that may produce alterations in their system or in the electronic documents and files stored in their computer system or cause other types of damage.
  3. The use that Users may make of the information or content of this Website or linked Websites for their personal purposes.

The information contained on this Website should be considered by Users as informative and for guidance purposes, both in relation to its purpose and its effects, for which reason Phoenix DOES NOT GUARANTEE THE ACCURACY OF THE INFORMATION CONTAINED ON THIS WEBSITE AND THEREFORE ASSUMES NO RESPONSIBILITY FOR ANY POSSIBLE DAMAGES OR INCONVENIENCES TO USERS THAT MAY ARISE FROM ANY INACCURACY PRESENT ON THE WEBSITE.

Accessing, browsing and using this website confers the status of user and implies full and unreserved acceptance of the provisions included in this Legal Notice, as well as in the Privacy Policy and in the Terms and Conditions of Purchase, which regulate the contractual relationship derived from the acquisition of products through the platform.

The use of the services offered and the formalization of orders through the website implies the reading, understanding and express acceptance of said legal texts, which are permanently accessible for consultation.

Phoenix assumes no liability whatsoever arising from, including but not limited to:

  1. The company is not liable for any damages or losses to Users caused by normal or abnormal operation of search tools, the organization or location of content and/or access to the Website and, in general, for errors or problems that may arise in the development of the technical elements that the Website or a program provides to the User.
  2. Regarding the content of those pages that Users may access through links included on the Website, whether authorized or not.
  3. From the acts or omissions of third parties, regardless of whether these third parties may be linked/related to Phoenix through a collaboration or sponsorship agreement.
  4. Access to the content included on the website by minors is the responsibility of their parents or guardians to exercise adequate control over the activity of the minors in their care.
  5. Phoenix will not be responsible for communications or dialogues during debates, forums, chats and virtual communities, social networks owned by Phoenix, and others organized through or around the Web and/or linked websites, nor will it be responsible for any damages suffered by individual and/or collective Users as a result of said communications and/or dialogues.

Phoenix will not be liable in any case when the following occur:

  1. Errors in accessing the Website by the User when entering their data in the contact form, the slowness or impossibility of receiving the information by the recipients.
    information requested or any anomaly that may arise when these incidents are due to problems in the internet network, fortuitous causes or force majeure and any other unforeseeable contingency beyond the control of Phoenix .
  2. Failures or incidents that may occur in communications, deletion or incomplete transmissions, so it is not guaranteed that the services and training offer of the Website will be operational.
  3. From errors or damages caused to the Website by inefficient and bad faith use of the service by the User.
  4. Due to the non-operation or problems in the email address provided by the User for sending possible information requested to Phoenix .
  5. In any case, Phoenix is ​​committed to resolving any problems that may arise and offering all the necessary support to the User to reach a quick solution to the incident.

This website has been reviewed and tested to ensure it functions correctly. Phoenix will ensure that users can access the portal every day and every hour of the year.

VIRUSES AND COMPUTER ATTACKS

You must use this website responsibly and therefore may not intentionally introduce viruses, Trojans, logic bombs, or any other harmful or malicious programs or material. You may not attempt to gain unauthorized access to this website or the server on which it is hosted. You agree not to attack this website by any means.

Failure to comply with this section may result in penalties as defined by applicable law. Phoenix will inform the relevant authorities in the event of any attack in order to identify the attacker. Failure to comply with this clause will result in the termination of your authorization to use this website. We will not be liable for any damage resulting from a cyberattack, virus, or denial-of-service attack that may affect your computer, including, but not limited to, phishing attacks that Phoenix, like other public entities and nationally recognized companies, may experience.

K. APPLICABLE LAW AND JURISDICTION : Access to, use of, and, where applicable, contracting through this website are governed by Spanish law. Any dispute that may arise regarding its validity, execution, performance, or termination (in whole or in part) shall be subject to the jurisdiction of the Courts of Granada . This contract constitutes the complete and entire agreement between Phoenix and the user. Use of the Portal confers the status of user and implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice.

Online dispute resolution: Previously, pursuant to Article 14.1 of Regulation (EU) 524/2013, the European Commission provided an online platform for the out-of-court resolution of disputes between consumers and businesses. However, this tool was repealed by Regulation (EU) 2024/3228 and **ceased to be provided on 20 July 2025**.

From that date, consumers can no longer submit new complaints through that platform, nor access the data stored there, which has been deleted. Currently, users can consult their rights and access alternative complaint mechanisms through the “ Consumer Redress in the EU” portal: https://consumer-redress.ec.europa.eu/index_es , where the following are available:

- List of alternative dispute resolution (ADR) entities by country and contact details.

- Guidance for online conflict resolution.

- Additional resources under Digital Law (Digital Services Act) for disputes over content or account restrictions.

Regulatory reference:

- Regulation (EU) 524/2013, which created the ODR platform (now repealed).

- Regulation (EU) 2024/3228, which established its deletion and set the new complaints route.

If you have any questions, comments, or suggestions about our services/training courses, contact forms, our company, or the use of our website, please contact us in writing. in:

  • Address : Parque CITAI, C/ Los Visos, Nº 14, CP: 18130, Escúzar, Granada.
  • Contact email: dpo@phoenixtechnologies.es
  • Contact phone number: (+34) 958 18 76 96

 

Legal Notice wording updated and revised as of January 15, 2026.