Conditions of contract and web use

GENERAL CONDITIONS OF PHOENIX TECHNOLOGIES SPAIN CES SL

This website belongs to Phoenix Technologies Spain CES SL with CIF B18810119 and address at C/ Los Visos, nº14, 18130 Escúzar, contact telephone number +34 958 18 76 96 and email address comercial@phoenixtechnologies.es

These General Conditions of Contract (hereinafter General Conditions) will regulate the commercial relationship that arises between Phoenix Technologies Spain CES SL and the user or client for the final contract made through the forms that Phoenix Technologies Spain CES SL makes available to you on its websites phoenixtechnologies.es

Order requests through the websites of Phoenix Technologies Spain CES SL will imply acceptance, by the client or user of the pages, of these conditions set forth herein, as well as the conditions of use established for the user's navigation through the pages owned by phoenixtechnologies.es. These conditions will apply without prejudice to the application of the legal regulations on the matter that are applicable in each case.

These General Conditions are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Royal Decree-Law 19/2018, of November 23, on payment services and other urgent measures in financial matters, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

Phoenix Technologies Spain CES SL reserves the right to make any changes it deems appropriate, without prior notice, to the General Conditions. Such changes may be made, through its websites, by any means admissible by law and shall be binding for as long as they are published on the website and until they are validly modified by subsequent changes. However, Phoenix Technologies Spain CES SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely and appropriate manner.

INFORMATION PRIOR TO RECRUITMENT

Phoenix Technologies Spain CES SL informs that the order request procedure through its websites is detailed in the section called "Contracting Conditions", and will also be indicated in a reduced form at the top of the screen during the ordering process. order request.

Keep in mind that what you make on our website is an order request on your part, in the event that the confirmation and, therefore, acceptance of your order request and the completion of the final contract cannot be carried out. After all, we will inform you by email, this being the final step in the process of your order request. In any case, the sending by us of the email confirming the shipment of the merchandise will mean our confirmation of the acceptance of your order request, payment method, stock availability, price and completion of the final contract.

Likewise, Phoenix Technologies Spain CES SL informs that the user can access the conditions of use by clicking on the contract conditions section.

By contracting with Phoenix Technologies Spain CES SL through its websites, the user or client expressly declares to know, understand and accept said conditions of use and general contracting conditions. Likewise, the user declares to be of legal age and to have the legal capacity and to act, necessary to access the websites of Phoenix Technologies Spain CES SL and contract through them. The user is responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and may not transfer them to another.

The user, once registered as such on the website, essential to purchase the products offered through the website, has a personal area, identified as "My account", in which he can identify and rectify possible errors made in the data entry.

When the customer makes an order request, they will receive, at the email address they have indicated, an email with a copy of the web order request, which lists all the products that the user wishes to purchase, an indication of the order request prices. order and a link from which you can consult these contract conditions. Once the order request has been made, it will be processed and the customer will receive a second email confirming the acceptance of their order request and completion of the final contract, confirming availability, price and acceptance of the payment method. In any case, the sending by us of the email confirming the shipment of the merchandise will mean our confirmation of the acceptance of your order request, payment method, stock availability, price and completion of the final contract.

The confirmation of your order request may be printed by the user as proof of your order request, but it will not under any circumstances be valid as an invoice. After confirming, sending the order and delivering the order request to the address indicated by the customer, the customer can download the invoice in “My account”, “orders and returns”, order number, invoice.

The prices and conditions of sale are for informational purposes only and may be modified at any time in response to market fluctuations. However, placing the order request by completing the purchase form implies compliance with the price offered and the general conditions of sale in force at that specific time. If an order request is made for a product out of stock, its price may vary once we have stock.

Once the order has been formalized, the purchase will be deemed to have been fully completed, with all the legal guarantees that protect the purchasing consumer and, from that moment, the prices and conditions will have a contractual nature. Spanish will be the language used to formalize the contract. The electronic document in which the contract is formalized will be archived and the user will have access to it in their client area.

ORDER REQUEST PROCEDURE

1.- Identify yourself: Click on the client icon at the top right and fill out the form with your information.

2.- Cart: Add all the products you liked to the cart. Don't forget the accessories!

3.- Shipping Address: Indicate the information where you want us to send the package once we accept and send your order request or if you want to pick it up in one of our stores with the collection point service activated.

4.- Billing address: Indicate the data with which you want us to invoice your order request. Even if you are going to pick up your order in a store, you will have to provide us with an address to make your invoice.

5.- Payment method: Indicate how you want to pay for the order request.

6.- Shipping method: Choose the transport agency you prefer.

7.- Confirmation of data and acceptance of payment: Confirm all the data and payment, remember that if your request is not accepted, the amount paid in your order request will be returned in a few days. The stock will only be reserved from the moment you begin the order payment process until its completion, and up to a maximum period of 15 minutes in payments by card/bizum and 1 hour in the case of payment with financing, in If you do not complete the payment and/or do not obtain, for any reason, definitive confirmation of payment from the bank outside that period, the reservation of the items in your order request will be lost and you will have to place it again. again. Remember that placing an item in the cart DOES NOT generate any stock reserve.

8.- Making Payment

Payment by credit/debit card:
You will only have to carry out this step in the case of payment by card. In this step you will indicate all your card information to make the payment and accept it.

Payment with Bizum:
You will only have to carry out this step in case of payment by Bizum, in this step you will indicate your telephone number to make the payment and accept it. In order to use this payment method you have to link your phone with your bank, in the process you will be able to see the banking entities that have this service available.

Split payment with CaixaBank Payments & Consumer or Aplazame:
You will only have to carry out this step in the case of payment in installments by CaixaBank Payments & Consumer or Aplazame. In this step you will provide all the necessary data requested by the financial company. The order will not be confirmed nor will the merchandise be reserved until the financial institution authorizes the operation to Phoenix Technologies Spain CES SL

9.- End of Order Request: With the end of the customer's process of the order request, you will receive an email with a copy of your order request.

10.- Email Confirmation/Acceptance of the order request by Phoenix Technologies: Confirmation by Phoenix Technologies via email of the acceptance or not of your order request and the conclusion or not of the purchase and sale contract.

OPERATION OF THE PURCHASE REQUEST

1.- PRODUCT OFFER AND PRICE REFERENCE.

In compliance with current regulations and, especially Law 34/2002 on information society services and electronic commerce, Phoenix Technologies Spain CES SL offers in each of the sections, according to the type of product being Try, information about all the items for sale, their characteristics and prices.

However, Phoenix Technologies Spain CES SL reserves the right to withdraw, replace or change the products offered to its clients through its websites, by simply changing their content. In this way, the products offered at all times by the Phoenix Technologies Spain CES SL websites will be governed by the General Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the mentioned products.

2.- INDICATION OF PRICES.

Each product offered will have its price indicated with VAT incorporated or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those in force at all times. If it is a product out of stock or with a very long shipping date, its price may vary once we have stock due to market fluctuations.

In the case of the stores in Ceuta and Melilla, the RRP price plus the tax on production, services and imports (ISPI) will be shown. And for the Canary Islands the RRP price plus the Canaraian General Indirect Tax (IGIC).

3.- SHIPPING COSTS.

Phoenix Technologies Spain CES SL makes a fixed amount for shipping costs, which will be indicated during the process of your Order request depending on the final destination and products requested at the end of the purchase process.

At Phoenix Technologies Spain CES SL, all purchases that exceed the minimum amount of €39 will have free shipping costs.

Phoenix Technologies Spain CES SL ships to the entire Peninsula, Portugal and the Balearic Islands, it does not ship to the Canary Islands, Ceuta and Melilla.

Flat Rate: Phoenix Technologies Spain CES SL currently has a flat rate in force for which it will charge a fixed amount for shipping costs that will be specified on the products. This rate will vary depending on where you want to send your order, the quantities being the following:

FLAT RATE SHIPPING Spain Peninsula Balearics Portugal Peninsula
€4.90 €9.90 €7.90

4.- AVAILABILITY.

The availability of the products offered by Phoenix Technologies Spain CES SL through its websites may vary depending on customer demand. Although Phoenix Technologies Spain CES SL updates the stock periodically , the product requested by the client could be out of stock at that time. In such case, Phoenix Technologies Spain CES SL will send an email to the customer informing them of the impossibility of fulfilling the order request.

5.- DELIVERY OF ORDERS.

Order requests will be delivered to their recipient, as a general rule, within 24/72 working hours from the confirmation of the order request, in most of the peninsula, as long as the order request has been made. by the client, confirmed by the department. commercial, and payment by the department. administration of Phoenix Technologies Spain CES SL before 4:00 p.m. Except on summer Fridays (July and August) which will be until 2:00 p.m.

There is the possibility of delivery in periods longer than 24/72 hours for some towns, addresses with difficult access or for reasons of force majeure that prevent the transport agency from making delivery in 24/72 hours, circumstances that are beyond the control of Phoenix. Technologies Spain CES SL, therefore, all responsibility falls on the transport agency. We cannot guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible. In rural towns far from urban centres, it is not possible to guarantee delivery within 24 hours under any circumstances.

You will be able to track the delivery of your order request through the carrier's website with the reference that will be sent to you by email at the time your order request leaves our warehouses.

The delivery times of order requests will be directly affected by the stock availability of the items that make up the order request made by the customer. Any possible delays that may occur or the impossibility of shipment will be communicated by Phoenix Technologies Spain CES SL via email.

Very Important Attention: When signing the carrier's delivery note, always indicate any anomaly that is visible at the time of delivery, referring to the state of the boxes; open, beaten, re-sealed, wet boxes, missing packages and/or merchandise, etc. (Very important, even if the damage to the packaging or anomaly is small, indicate it too!!) ​​In case of incidents that occur during transportation due to damage to the merchandise, packaging and/or lack of any merchandise either inside the packages and missing packages, never throw away the packaging of the boxes and keep the transport labels attached to the boxes. In this case, you will be asked for the packaging/boxes or photographs of all sides of the packaging and said labels.

You must report the incident within the established legal deadlines through the order panel of your account. Enter the order panel, select the corresponding order and process the return or exchange from there by selecting the reason and providing photographs showing the condition of the product and packaging.

You must report the incident through the order panel of your account. Enter the order panel, select the corresponding order and process the return or exchange from there by selecting the reason and providing photographs showing the condition of the product and packaging. For faults/damages caused by transport to the merchandise, visible at the time of delivery that have been noted on the carrier's delivery note/pda or not visible, there is a maximum period of 7 days from receipt for communication. to Phoenix Technologies Spain CES SL (Law 15/2009, of November 11, on the land transport of merchandise contract.)

In no case do the conditions indicated in this section, for the claim for damages caused by transport, reduce or alter the claim rights of the user and final consumer of 3 years due to lack of conformity in consumer goods established by law (Guarantee ).

6.- PAYMENT METHODS.

Currently there are two payment methods accepted by Phoenix Technologies Spain CES SL, by credit card or financing.

  • 1. Credit card: Through the La Caixa online payment system. This payment method is fast, convenient and very secure. When you finish your order request, you will be able to make the payment on the bank's page. If the money does not reach us, the order request will be automatically cancelled.
  • 3. Financing with CaixaBank Payments & Consumer or Aplazame: If you want to finance your purchase, you just have to select the bank you prefer, the months to finance and provide the information that the bank requests, within a period of 24/48 hours they will decide if they accept your petition.

IMPORTANT! PSD2 - New regulations for online payments in electronic businesses. Since January 1, 2021, European regulations have been applied for payments made over the internet in electronic businesses with the aim of reinforcing the security of online purchases, so that there is greater control over the authorization of payments. This regulation allows banks to establish reinforced processes and controls both in access to online banking accounts and in the payments made from those accounts.

Once your card data has been entered, you will have to authorize the operation using the method requested by the bank, which may be entering your pin, authorization code received on the phone, fingerprint, coordinate card, etc. Therefore, it is very important that you have your phone nearby when you are going to make a payment. Another requirement may be to have your bank's application installed on your mobile, the authorization for the payment can reach you by SMS or notification.

7.- WITHDRAWAL POLICY (RETURNS), INCIDENTS AND TECHNICAL SUPPORT

Phoenix Technologies Spain CES SL complies with current regulations and will accept the return of an item (Withdrawal) within a period of 14 calendar days from receipt of the item. Not valid for companies and professionals.

To accept the return, the item and the withdrawal request, you must meet the following conditions:

  • Notify your decision to withdraw through an unequivocal statement. It will be done from the order panel, within the order that contains that product. Go to the panel > if you cannot access your user panel you can access the withdrawal form from here.
  • You will have to send the item with all its accessories, manuals and original packaging, (the original packaging only in those cases in which the packaging is an accessory of the product or the packaging contains instructions for use of the product, such as the packaging box. a DVD or computer game). The item box must be protected with additional packaging to guarantee its receipt in perfect condition. You should avoid stickers, seals or adhesive tape directly on the surface or packaging of the item. Never put labels over product serial codes or barcodes!
  • Returned items must arrive in perfect condition, just as they were sent. with all its accessories and manuals. If you return products with a gift or promotion, the complete return (full pack or item + gift) will be mandatory in order to proceed with the refund. Otherwise, Phoenix Technologies Spain CES SL reserves the right to reject the return and return the returned items to the customer with postage due or to pay an amount less than the amount paid for your order, as decided by Phoenix Technologies Spain CES SL. This second option will be communicated and if it is not accepted, the items will be returned to you with the transportation costs at your expense.

The client will always receive notification from Phoenix Technologies Spain CES SL that the withdrawal request has been received.

Once the merchandise is received and verified that it is in perfect condition, the refund of the amount will be processed. The refund of the money will be made within a maximum period of 14 calendar days from the date on which the notification of the decision to withdraw from the contract was made. The amount will be refunded using the same payment method used by the user for the initial transaction. The refund of the money may be withheld until the goods have been received and their condition verified.

We advise you to protect your items, as you will be responsible for any damage they may suffer during transport. Therefore, we suggest that the products be returned by registered mail or carrier and with insurance for the value of the product. This insurance will be very useful in case of damage or loss of the merchandise by the transport company. In any case, any return costs are the responsibility of the customer.

In general terms, the withdrawal (return) of the products and services included in article 103 of Royal Legislative Decree 1/2007, of November 16, for the Defense of Consumers, will not be accepted. If you use the withdrawal option, you must return the order, paying the cost of shipping. Go to customer service >

In case of technical problem or RMA, send your query to the following email address sat@phoenixtechnologies.es

In case of problem of breakages/damages, losses or lack of product/packages caused by transportation or errors in the merchandise received, make your claim request as detailed as possible through your order panel. Find the order in which you have the problem and manage all your incidents from there.

Phoenix Technologies Spain CES SL has Complaint Forms available to consumers who request them. If the client wishes, they can download a claim form and/or submit it electronically at the following Link: Claim Forms

Remember that after having filled out/presented your complaint or claim online, you must send us a copy by email to comercial@phoenixtechnologies.es

RETURN COSTS Spain Peninsula Balearics Portugal Peninsula
Orders under €30 or 5kg €4.90 €9.95 €7.95
Orders between €30 and €100 or between 5kg and 10kg €9.95 €15.95 €12.95
Orders over €100 or between 10kg and 20kg €12.95 €20.95 €15.95
Orders between 20kg and 50kg €39.90 €34.90 €32.90
Orders > 50kg or any of its measurements greater than 1.20m and/or the sum of all its sides greater than 2.40m €39.90 €39.95 €37.90
Televisions >= 32" and < 50" €9.95 €19.95 €19.95
Televisions >= 50" €19.95 €29.95 €29.95
White Range €46.90 €56.90 €56.90

The procedure you have to follow to return an item will be the following:

If you choose "I want the agency to pick up the product with a prepaid label" you must package the product carefully with all its accessories, manuals and, of course, the original packaging. The product box must be protected with additional packaging to ensure that it arrives in perfect condition.

Download and print the return request label and stick it on the additional packaging in which the product is placed, never on the box of the product itself. Make sure that there are no other tracking labels on your package, it should only have the return request label and the label that the transport agency will give you later.

You will receive an email indicating the collection number for your order.

Remember! You have 14 days for the order to arrive at our facilities, otherwise the return will be cancelled.

If you choose "I want to use my shipping agency", that is, you send the package on your own without our collection code, you are responsible for the cost of shipping and its responsibilities. Phoenix Technologies will not be responsible for the amount associated with shipping nor will it refund the shipping amount for the return.

Please package the products very well with their accessories, manuals and, of course, the original packaging. Do not attach labels to the original box or barcodes. You will be responsible for the condition of the product.

Download and print the return request label and stick it on the additional packaging in which the product is placed, never on the box of the product itself. Once you have the product prepared, you must take it to a transport agency and process the shipment with them. Remember! You have 14 days for the order to arrive at our facilities, otherwise the return will be cancelled.

8.- LEGAL GUARANTEE OF CONFORMITY FOR CONSUMER GOODS

The legal guarantee of conformity for consumer goods sold by Phoenix Technologies Spain CES SL is:

  • For new products, 3 years from the date of sale/delivery of the product. In some cases this guarantee may be longer than this period, the additional period being expressly stated in the description of the item sheet and subsequent invoice.
  • For second-hand products, it will be 1 year.
  • In some cases, some products may appear on the Phoenix Technologies Spain CES SL website with a warranty of less than three years. Please note that this information, and the product sheet, is provided directly by the manufacturers and published as is, by us, in these cases, Phoenix Technologies Spain CES SL will always complement up to three years of legal guarantee established in Spain in based on the rules contained in Royal Legislative Decree 1/2007 of November 16 on the General Law for the defense of consumers and users, and other complementary laws or that could replace it.
  • The warranty period begins from the date expressed on the purchase receipt or invoice, or on the delivery note if this is later.

The warranty does not cover defects caused by incorrect use of the product or manipulation other than that necessary to establish its nature, characteristics or operation. Nor are products modified or repaired by external agents. In these cases, the consumer must be responsible for its repair.

DIGITAL CANON (Intellectual Property Law)

  • All prices of our articles, which require it, include Canon Digital.
  • If you are a final consumer, you have the right to:
  • Request a certificate of exemption from payment of compensation (Art.25.7 Intellectual Property Law and royal decree 1398/2018)
  • And the right to obtain, if an exception certificate is not available, the reimbursement of the compensation payment (Art.25.8 Intellectual Property Law and in royal decree 1398/2018).
  • If you have the Digital Canon Payment Exception Certificate, in order to exercise your right before us not to charge you, a copy of it must be provided to us in a reliable manner before the billing of your order, a Once the invoice is issued, we will not be able to modify it to eliminate the Digital Fee. In this case, you must request reimbursement of the compensation payment to the Legal Entity created by the Management entities (Single Window: http://ventanillaunica.digital/ ).

GENERAL RULES PROMOTIONAL ACTIONS (SWEEPSTAKES, CONTESTS, COUPONS, ETC)

1.- Organizing Company.

All promotional actions are organized by Phoenix Technologies Spain CES SL, hereinafter “Phoenix Technologies”, whose address is Calle C/ Los Visos, nº14, 18130 Escúzar, Granada. CIF: B18810119.

2.- Duration

The duration will be detailed in the specific bases of each promotional action.

3.- Participation

As a mandatory rule, in order to participate in all promotional actions carried out by Phoenix Technologies, you must be a natural person residing in Spain of legal age.

As a general rule and unless specified in the promotion, only one entry per person is allowed on each social network.

Employees of Phoenix Technologies or any company in the Phoenix Technologies Group, as well as their first and second degree family members, will not be allowed to participate.

By participating in the draw/contest, the person accepts that Phoenix Technologies publishes his or her name through its media (social networks or emails) in the event of being a winner or substitute.

The particular conditions to be able to participate will be detailed in each action.

4.- Scope of application

All promotional actions will be extended to the entire peninsula. Excluding the Canary Islands, Balearic Islands, Ceuta and Melilla.

5.- Winners

The winners of the promotional actions will be through the analysis of objective data that will be carried out from Phoenix Technologies, which will be drawn randomly. Only those who have participated and complied with the rules detailed in each promotion may be winners. Accounts whose use is exclusive to participate in raffles are excluded.

Phoenix Technologies will contact the winners via the email address provided or via the social network account with which they participated in the promotion. If the winner does not confirm acceptance of the prize within 72 hours, it will be transferred to the next substitute or the contest will be declared void, depending on what is specified in the specific bases of the promotion. If nothing is said in the specific bases, it is understood that it remains void.

The number of winners will be specified in the specific rules of each contest, with up to two substitutes per prize depending on each promotional action.

If the winner forfeits the prize, Phoenix Technologies may decide whether to give it to the alternates or declare it terminated.

6.- Personal data

All personal data of the participants collected in the promotional actions will be governed by the provisions of the Legal notice and privacy section on the phoenixtechnologies.es website.

7.- Acceptance bases and responsibility

Participation in promotional actions carried out by phoenixtechnologies.es entails acceptance of all the general bases and particular conditions of the website as well as those established in each promotion.

Phoenix Technologies reserves the right to cancel the promotion for justified reasons, as well as modify these bases or those of each promotional action at any time or terminate promotional actions. If this happens, it will be communicated on each channel in which it was carried out for all participants, with an explanation of the decision.

Phoenix Technologies reserves the right to exclude those participants who violate the normal rules of promotional actions or who alter the normal development of the promotional action. As well as disqualifying those who act as abusive or fraudulent actors.

Phoenix Technologies is exempt if the winner cannot be located for reasons beyond the control of the company. The winner also exempts Phoenix Technologies from responsibility for any damage that may arise from the use of the prize awarded.

Any incident that may arise and is not contemplated in these bases will be resolved by Phoenix Technologies with its best judgment.

8.- Prizes and Gifts

Each prize will be described in each promotional action. The prize can never be exchanged for money or another product, the prize is the one promoted from the beginning.

In the event that the customer's product is not available, the customer may be compensated with an equivalent product with similar characteristics or price.

In the event of the return of an order for which a prize has been obtained, the return of the prize will not be accepted and its value will be discounted from the total amount to be refunded of the purchase, applying the corresponding percentage of the economic value of said prize in the time the product was purchased.

9.- Taxation

As established by Law 35/2006 of November 28, which approves the Personal Income Tax, and by Royal Legislative Decree 4/2004, which approves the Revised Text of the Law of Corporate Tax, prizes derived from promotional actions are subject to taxation.

Phoenix Technologies will make the deposit on account or practice the relevant withholding. Said withholding or payment on account will not be made on prizes of less than €300, which are subject to personal income tax.

Phoenix Technologies will not be responsible for the winner's compliance with any tax obligations.

In order for the withholdings mentioned above to be made, the winner must sign a document justifying receipt of the prize, provide their tax information and a copy of their identification document (CIF, NIF or Resident Card). They should sign a declaration about the knowledge of the taxation of said prizes.

10.- Applicable law and jurisdiction

Promotional actions and the bases that regulate them are subject to Spanish legislation. Any type of controversy and in the absence of amicable agreement, the Spanish courts will be competent.

DATA PROTECTION

1. Purpose (Legal basis of processing)

The personal data that you provide us will be used for the following purposes:

  1. Provide the internal registration service and related services, due to prior requirements to the stipulation of commercial contracts, for their execution and to protect the credit positions (supplier/customer) derived from it (execution of the contract between the parties)
  2. Due to requirements of an operational nature, administrative and documentary management, including communications via email of order forms, delivery notes, RMA, external technical services, commercial invoices (all to comply with the obligations established in current legislation, in particular in commercial and tax matters)
  3. Consent to access and navigation of the sites, compile anonymous statistics on their use, control their operation and check possible responsibilities in the event of illegal acts (legitimate interest of Phoenix Technologies Spain CES SL)
  4. Develop marketing activities, commercial and commercial information, advertising and promotional activities (sending newsletters and advertising material through messaging applications, telephone, SMS, email, postal mail, messaging or any communication) by Phoenix Technologies Spain CES SL

Collecting data for the contractual purposes of points a), b) and c) is MANDATORY AND NECESSARY, so much so that its absence will prevent continuing with the commercial purchase-sale contract and the provision of services.

For the marketing purposes of point d), your consent will be requested, without prejudice to the right of revocation at any time. In this sense, you must mark Yes or No according to the cases in the boxes that appear to the left of the purposes.

2. Data communication/Data transfer to third parties

The personal data collected may be communicated, BY LEGAL OBLIGATION, and according to their specific competence, to public administrations for the performance of their institutional functions, to banking entities, to subjects with whom Phoenix Technologies Spain CES SL has relations for repairs, to subjects specialized in the management of information systems and/or payment systems, to subjects that provide goods or services offered by Phoenix Technologies Spain CES SL, to Manufacturers and/or suppliers with whom Phoenix Technologies Spain CES SL has a relationship, to subjects that carry out transportation or shipping activities, to subjects that Phoenix Technologies Spain CES SL employs for promotional, advertising, marketing and communication activities, to insurance and financial companies, to law firms and consultants, to subjects in charge of accounting or auditing of Phoenix Technologies Spain CES SL and public authorities for law enforcement. Under no circumstances will personal data be disseminated by Phoenix Technologies Spain CES SL

Financing

The user accepts that all their personal data will be fully transferred to Aplazame from the moment the user has initiated the contracting of the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties that have to access the files for the successful completion of the contract.

3. Processing of personal data

The processing of your personal data will consist, in addition to its collection, of its registration, custody, modification, communication and cancellation in an automated or semi-automated manner and its conservation will be in paper and/or electronic format. The personal data processed by Phoenix Technologies Spain CES SL are subject to appropriate security measures that ensure your protection: User identification and authentication; logical and physical access control; management, disposal and reuse of media; data backup and recovery; management of security breach incidents, strictly necessary to fulfill the purposes mentioned in point 1. For the purposes described in points a) and b), your data will be kept for the time provided by law. For the purpose described in point c) the data will be kept for 2 years. And in the case of the purpose of point d) the data will be kept until the consent is revoked or the contractual relationship is interrupted.

4. Rights of the interested party in relation to the processing of their personal data

In accordance with the provisions of article 13 of RGPD 2016/679, we remind you that you have the right to request access to your personal data, rectification, cancellation (when applicable) or limitation of its processing. You also have the right to revoke the authorization to process the data for which you have given your consent, as well as the right to file a claim with the Supervisory Authority for the protection of personal data.

All rights described above can be exercised by sending an email to the address: protecciondedatos@phoenixtechnologies.es

The owner of the treatment is Phoenix Technologies Spain CES SL, in the person of the legal representative, in force at all times, with legal headquarters in , registered in the Mercantile Registry of Granada in Volume 1251, Folio 1, Sheet GR-31817, Entry 1 .

Phoenix Technologies Spain CES SL is always accessible for any clarification at the email address protecciondedatos@phoenixtechnologies.es

The data protection officer of Phoenix Technologies Spain CES SL is always accessible at the address: dpd@phoenixtechnologies.es

INTELLECTUAL PROPERTY

The intellectual and industrial property rights derived from all texts, images, as well as the media and forms of presentation and assembly of its pages belong, by itself or as an assignee, to Phoenix Technologies Spain CES SL will, therefore, be protected works. as intellectual property by the Spanish legal system, with both Spanish and Community regulations in this field, as well as international treaties related to the matter and signed by Spain, being applicable to them.

Phoenix Technologies Spain CES SL is not responsible for any possible violation of commercial protection rights or intellectual property rights of third parties that may be incurred by the marketed products. The client must immediately inform Phoenix Technologies Spain CES SL of any claim for this reason.

All rights reserved. In compliance with the Intellectual Property Law, the reproduction, distribution, public communication and use of all or part of the contents of its web pages is expressly prohibited without the express consent of Phoenix Technologies Spain CES SL

LEGAL ACTIONS, APPLICABLE LAW AND JURISDICTION

The relationship between the user and Phoenix Technologies Spain CES SL will be governed by the regulations in force and applicable in Spanish territory, being competent to decide on any dispute that may arise between the user and Phoenix Technologies Spain CES SL, the jurisdictional bodies themselves. of the territory in which the consumer has established his domicile. The jurisdiction of application for professionals and companies that are not considered end users or consumers will be that of the city of Granada.

We inform that Phoenix Technologies Spain CES SL is not affiliated with any Alternative Dispute Resolution Entity. In accordance with Art. 14.1 of EU Regulation 524/2013, it is reported that the European Commission provides the consumer with an online dispute resolution platform which can be accessed at the following link http://ec.europa.eu/consumers /odr/.

PRODUCT SAFETY (GPSR REGULATION)

If you have had a safety problem or accident with the products marketed by our company or need to make any claim or request safety information related to said products, please contact us as soon as possible at the following address:

  • Phoenix Technologies Spain CES SL
  • CIF B18810119
  • Metropolitan Park C/ Los Visos No. 14
  • 18130 Escuzar - (GRANADA)
  • Tel.34 958 18 76 96

Or send us an email explaining the problem or your need to gpsr@phoenixtechnologies.es

Or contact us by phone at 958 18 76 96.

You can also access our communication channel for accidents and safety incidents or request information at https://phoenixtechnologies.es/pages/gpsr