We know how important it is to be able to enjoy your purchase as quickly as possible and that is why we currently work with several specialized transport agencies to offer you the best service depending on each product.

SEUR as an expert in packaging and low-volume orders and DHL to entrust delicate and voluminous shipments such as our projection screens.

In order for your order to be managed as quickly as possible, remember that you must confirm it before 1:00 p.m. so that we can process it on the same day.

At Phoenix Technologies Spain CES SL, all purchases that exceed the minimum amount of €39 will have free shipping costs.

Delivery times are set by the transport companies and only workdays (Monday to Friday) are taken into consideration for the calculation. As a rule, our shipments have a maximum period of 24/48 hours unless circumstances unrelated to the development of the transport service occur, such as adverse weather circumstances, events of political importance such as general strikes, etc.

When receiving your package, make sure it is not tampered with, opened or in poor condition (tears or bumps). You must reject it to the carrier who is making the delivery, who will ask you to record the defects on the delivery note. Please note that you must contact us and inform us of these facts within 24 hours.

Remember that if you accept the package in poor condition, you will lose all right to your claim since we cannot be held responsible for any damage suffered during shipping.

Important: If the logistics operator is unable to make the delivery because the address you provided during the purchase process was incorrect or there was missing data that prevents them from being able to locate you, you can contact us or cancel your order if you wish. In case of cancellation, we will pay you the amount of the order, discounting, in any case, the shipping and logistical expenses derived from repeated delivery attempts. We always recommend providing contact information including a contact telephone number so that the transport company can contact you in the days prior to delivery and thus guarantee that everything goes well.

Below we show you a summary table where you can consult the usual shipping rates and times for single-package orders.